Enhance your credit union with our advanced bespoke intelligent AI products
Available 24/7, our advanced generative AI supports both your members and your staff — from our Member-Facing AI Chatbot on your website, to an Internal Knowledge Agent that helps your team find answers fast, enabling you to focus on growing your mutual.
- ✓ Free demo
- ✓ Prototype AI Chatbot based on your website
Two AI products. One platform.
CU Chat brings AI to every part of your credit union — from a Member-Facing AI Chatbot on your website, to an Internal Knowledge Agent that helps your own staff find answers fast.
Available separately or together — choose exactly what your credit union needs.
Member-Facing AI Chatbot
A 24/7 chatbot for your website that answers member questions, calculates loan repayments, and frees up your phone lines.
Explore Member ChatbotInternal Knowledge Agent
Give your staff one place to ask questions and get answers from your credit union's own policies, procedures and documents.
Explore Internal Knowledge AgentYour data, protected
Your data never trains someone else's AI
CU Apps has secured an enterprise-level AI agreement that keeps your information protected. Your documents and conversations are never used to train external AI models, and all data remains private to your credit union.
Independently certified
ISO/IEC 27001:2022 certified
CU Apps' information security management system is independently certified to ISO/IEC 27001:2022, the international standard for managing information security.
Enterprise-level agreement
Backed by an enterprise-level agreement with our AI provider, giving your credit union contractual assurance over how data is handled.
Never used for training
Your documents and conversations are never used to train external AI models — your information stays your information.
Private to your credit union
Your data stays isolated and confidential — never shared or pooled with other organisations.
Member-Facing AI Chatbot Features
By using advanced AI and Large Language Models like GPT for credit unions, the Member-Facing AI Chatbot is able to learn everything it needs to know about your mutual and provide a personalised response to members, every time.
Free Up Phone Lines
Chatbots are excellent at handling time-consuming simple and frequently asked questions members often phone their credit union about. Unlike NLPs that sometimes struggle with context, our chatbots create an additional reliable channel for members to easily get information which frees up phone lines for staff to handle more complex member queries and situations.
Bespoke colours and branding
All colours, chatbot names, icons, including your loans and savings products, and branch details are bespoke to each mutual. If you have specific queries unique to your mutual, we can add these too. Bespoke branding ensures a consistent and smooth user experience when navigating from your social media or website to engaging with the chatbot.
24/7 access to information
Today members expect answers and responses 24/7. With our advanced generative AI chatbot, this is easy and quick for mutuals to achieve. Your chatbot allows you to reply instantly to member queries at all times and, in many cases, will be able to fully resolve the member's query. When not, it helps the members understand what steps to take next.
Talk to us and Get started with CU Chat
Step 1: Book a demo
Allow us to show you the features that are enhancing the customer service experience for other Mutuals and how it can help yours.
Step 2: Customise your chatbot
From loan calculation features to naming your chatbot, we'll customise your chatbot to your needs.
Step 3: Grow your Mutual with 24/7 support
Once launched, you'll be able to redeploy staff, focussed on building your member base and increasing revenue.
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