CU Chat Features
A front-line chatbot that understands your members' needs. By using advanced AI and Large Language Models like GPT for credit unions, CU Chat learns everything about your mutual and provides a personalised response to members, every time.
A front-line chatbot that understands your member's needs
Interactive loan calculator, bespoke branding, lead capture, weekly insights, unlimited members, and staff take-over when needed.
Free Up Phone Lines
Chatbots are excellent at handling time-consuming simple and frequently asked questions members often phone their credit union about.
Unlike NLPs that sometimes struggle with context, our chatbots create an additional reliable channel for members to easily get information which frees up phone lines for staff to handle more complex member queries and situations.
Bespoke colours and branding
All colours, chatbot names, icons, including your loans and savings products, and branch details are bespoke to each mutual. If you have specific queries unique to your mutual, we can add these too.
Bespoke branding ensures a consistent and smooth user experience when navigating from your social media or website to engaging with the chatbot.
24/7 access to information
With our advanced generative AI chatbot, it is quick and easy for members to access information about their financial institution 24/7.
The chatbot allows members to have a conversation, and, in many cases, will be able to fully resolve their query. If it can not, it will help them understand what steps to take next for it to be resolved another way.
Diversity and availability
Generative AI Chatbots are designed to understand multiple languages, thanks to their ability to learn from diverse text data.
Our chatbots can effectively communicate with members in their preferred language, breaking down linguistic barriers and ensuring that all members can access the assistance they need with confidence and ease.
Interactive loan calculator in the chat conversation
While chatbots have been around for some time, Generative AI helps us go beyond the typical use of pre-written chatbot responses. Our generative AI chatbot is designed to assist members with all their queries.
In addition to answering questions, the chatbot features a built-in loan calculator, allowing members to easily estimate their loan repayments by adjusting the relevant parameters.
Bespoke design and greetings
You can personalise your chatbot with bespoke colours, logo, animations and greetings. Customise greeting messages on each website page to capture members' attention and guide them to your products and services.
Update chatbot greetings as often as you wish—ideal for new, seasonal or established products.
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