Your 24/7 digital helper
You may have heard of or used ChatGPT yourself. This chatbot is a bit like that.
AI chatbots can understand and reason with people in an engaging way, helping you access information when you need it, day or night.
What can the AI chatbot do?
Your organisation's friendly chatbot is available to help with a wide range of queries and is available 24/7 whenever you need it.
While the AI chatbot can answer a wide range of questions, it is unable to answer personal questions about your account.
How your digital assistant works
1. Access to information 24/7
Quickly access information at any time. In many cases, the chatbot can fully resolve your query, or signpost you to the right place.
2. Bespoke messages
The chatbot understands what you mean and replies naturally, so it feels more like a conversation than a rigid Q&A flow.
3. General enquiries
AI chatbots are excellent at handling frequently asked questions and creating a reliable channel for users.
4. Interactive loan calculator
A built-in loan calculator helps you work out repayments quickly so you can make informed financial decisions.
5. Language support
The chatbot can understand and respond in multiple languages, so language is never a barrier to getting help.
6. Product information
Get clear details on products and services, including the features and benefits of each option your organisation offers.
How do I speak with the chatbot?
Talking to the chatbot is simple: type your question in the chat window and it will respond instantly with guidance, information, or the next best step.
Frequently asked questions
This chatbot uses advanced generative AI technology to understand a wide range of questions in a natural, conversational way. Unlike basic chatbots that rely on prewritten scripts, it provides more accurate and relevant responses and improves over time.
Yes. Your organisation prioritises privacy and security using robust encryption and data protection measures. The chatbot does not have access to personal account details.
For general questions, the chatbot does not require personal details. Conversations are retained for review and improvement. If a contact request is submitted, those details are passed to the organisation team and handled under their privacy policy.
Conversations are recorded for quality assurance and improvement. Logs are treated as confidential data with restricted access and high privacy standards. Unless a contact request is submitted, conversations are anonymous.
No. The chatbot and chat widget do not use cookies.